Account and setup
Registration, identity checks, two-factor sign-in, connecting an exchange and changing strategy settings.
Contact Aureo Flowdex
Our team aims to give every client fast, friendly and knowledgeable support. Whether you are new to automated trading or already running a larger portfolio, we are here to answer questions, explain features and help sort out any problem, at any hour through callback and email.
Leave your details in the form and tell your manager what you need. A member of the support team will review your request and reply as quickly as possible, usually within one working hour, so you can get the most from your trading.
Our office
Visits are by appointment only, so please arrange a time with support before you travel.
- Address40 Bank Street, Canary Wharf, London E14 5NR, United Kingdom
- Office hoursMon to Fri, 9:00 to 17:30 UK time, closed on weekends and bank holidays
- Email[email protected]
When and how we reply
| Channel | Availability | Typical wait |
|---|---|---|
| Telephone callbackRequest one from your dashboard or through the form above. | Monday to Friday, 9:00 to 17:30 UK time (excluding bank holidays) | Usually under 5 minutes once a callback is accepted |
| Email[email protected] | Monitored every day, answered during support hours | Within one working hour |
| Personal managerNamed contact for your account. | Callback requests accepted around the clock | Within 24 hours of registering, then as agreed |
Who answers, and what they can help with
Questions are handled by the Client Support and Compliance team. Here is how requests are usually shared out inside it.
Payments
Deposits, withdrawals, processing times, card or bank rejections and statement questions.
Compliance
KYC and AML queries, data protection requests and anything covered by our complaints procedure.
Security incidents
Suspicious logins, phishing messages and suspected cloned websites. Mark the subject line "Security" so it is routed first.
We cannot give personal investment advice, recommend a specific trade or tell you how much to invest. For complaints, please follow the steps on the Complaints page.