Frequently asked questions

Fill in the short form on any page with your name, email address and mobile number. Your account opens straight away and a personal manager contacts you within 24 hours. You are not asked to pay anything at this stage.

You need to be at least 18, live in the UK, complete identity verification and make a first deposit of at least £200. Having an exchange account you already use is helpful but your manager can guide you through opening one.

No. The platform is built so that a complete beginner can use it with help from a manager, and the simulator lets you practise without risk. Not needing experience does not make trading safe, though, so please read the risk disclosure first.

Yes. The dashboard works in the browser on phones and tablets, and alerts can be sent by email or as browser notifications. Some detailed reports are easier to read on a larger screen.

There is no monthly fee and no charge for opening or keeping an account. You pay a trading commission of up to 0.58% per transaction and, in some cases, a currency conversion charge of up to 1.50%. The Fees and pricing page shows every cost in tables.

The applicable fee is displayed on the confirmation screen before an order goes through, and every charge is listed in your account history afterwards. If a third party such as an exchange adds a charge, it is shown separately.

No, and nobody legitimately can. Results depend on market conditions, your settings and chance, and some trades and some months will lose money. Any figures on the site are examples, and past results are not a guide to future ones.

It scans the markets you choose around the clock, looks for patterns that match your strategy, and places and closes orders within the limits you set. It also records every action in your reports.

The engine looks at price, trading volume and volatility together and compares them with historical behaviour. It estimates which short-term patterns are more or less likely to continue. It is a statistical tool, not a prediction of the future.

Yes. You can adjust pairs, loss limits and alerts, pause an individual strategy or pause everything with one button. Changes apply to new orders only.

They tell you when something needs your attention: a strategy starting or stopping, a loss limit being reached, a security event or a withdrawal update. You choose which ones to receive and by which channel.

Yes. Prices of cryptoassets and shares can fall quickly, and you could lose some or all of what you invest. Do not invest money that you cannot afford to lose.

You can switch on the market-pause setting, which stops new orders when movements pass a threshold. This limits some exposure but does not remove risk, because a price can jump before any system reacts.

No. Cryptoassets are not covered by the scheme, so if a provider fails you may not get your money back. Our risk disclosure explains this and other risks in detail.

Two-factor sign-in, encrypted data, login alerts, session control and limited API keys all work together. Details of each are on the Security page.

Funds are held by the exchange or authorised third-party firm that executes your trades, not by Aureo Flowdex. The platform connects with read and trade permissions only and cannot withdraw your assets.

Press "Freeze account" in the dashboard, change your password and email support with "Security" in the subject line. We acknowledge security reports within one hour during support hours.

Ask your personal manager, request a callback in the dashboard or email [email protected]. Email is usually answered within one working hour in support hours.

Pause the strategy first so that no new orders are placed, then tell your manager what you intended. They can check the settings with you and correct them. Nothing you change can be undone retrospectively, but it stops future orders.

Ask. Your manager can explain it on a call, and the Getting started and Crypto basics pages cover the fundamentals in plain English. There is no such thing as a silly question here.